Sending limits
Faivelo's sending limits are simple: your plan sets monthly quotas, and those quotas are available in full from day one — there is no hidden daily allowance to earn and no warm-up on paid plans. Instead, Faivelo watches the outcome of what you send. If bounces or spam reports climb, sending pauses automatically until the cause is fixed. The full rules live in the Sending Policy; this page explains how they work day to day.
Monthly quotas by plan
Transactional (API) mail and campaigns have separate budgets — a newsletter can never eat into your app's password resets. Everyday mail from webmail or your own mail app is never metered.
| Plan | Transactional / month | Campaigns / month | API rate |
|---|---|---|---|
| Free trial | 100 | 100 | 10/min |
| Starter | 3,000 | — | 10/min |
| Growth | 20,000 | 3,000 | 60/min |
| Pro | 50,000 | 25,000 | 120/min |
| Business | 100,000 | 100,000 | 240/min |
Every paid plan sends to anyone. Transactional mail also has a daily cap of a tenth of your monthly allowance (Starter 300, Growth 2,000, Pro 5,000, Business 10,000 a day), so normal bursts fit and a brand-new account cannot empty a month in one afternoon.
Quotas reset on the 1st of each calendar month. Unused sends don't roll over. Campaigns also have per-campaign size caps (Growth 3,000 · Pro 15,000 · Business 25,000 recipients). (The Free plan is forwarding-only and doesn't include sending.)
Sending domains
Receiving is unlimited everywhere, but sending happens from domains you designate (Starter/Growth 1, Pro 3, Business 10 — the domain page has the switch; your first verified domain is designated automatically). Paid plans send at their plan's full pace from the first day. Only free trials warm up: a trial's sending domain starts at 200 recipients a day and doubles every three clean days, and a trial account as a whole starts at 50 emails a day (25 an hour) and grows with clean history. That is plenty to try the product properly while a brand-new, unpaid account builds a reputation; upgrading lifts all of it at once.
On Pro and Business, each sending domain carries its own reputation with our mail provider, so a bad list on one domain never pauses another. A dedicated IP is available as a $30 a month add-on on those plans from the billing page; it is worth it above roughly 50,000 emails a month, and below that a dedicated IP cannot stay warm and hurts placement, so the billing page says so before you turn it on.
Everyday mail
Mail sent from your mailboxes — webmail, Apple Mail or Outlook, or a mailbox API key — carries no daily or hourly cap on paid plans. Send what your business sends. The one exception is a catastrophe stop of 2,000 messages an hour per mailbox login, sized so no person or business gets near it; it exists to bound a runaway script or a compromised password in the seconds before the protections below react.
No cold outreach
Every campaign recipient must have opted in to hear from you: subscribers, customers, sign-ups. Purchased, rented or scraped lists are not allowed, on any plan. Campaigns to people who did not ask to hear from you are stopped and may lead to account suspension. The Sending Policy has the full rules.
Automatic protections
Faivelo acts after the fact, on outcomes, the way the best transactional providers do. Every lane is covered the same way — campaigns, the transactional API, mailbox API keys, webmail and mail apps, and AI agents:
- Suppression list. Addresses that hard-bounced or complained are dropped from every future send automatically — they never count against you again, and they never bounce against your reputation twice.
- First-batch check on campaigns. The first 200 recipients of a campaign go out, then it holds briefly while delivery feedback arrives. If that batch bounces badly (3% or more), the campaign pauses itself and tells you why. A clean batch releases the rest at your plan's full pace.
- Automatic slow-down. If hard bounces reach 4% of what a paid account sent over the last two days (or a handful, for very small senders), outgoing mail is slowed to a reduced number per hour until the two-day rate is back under 2%. You are judged on that two-day rate, never on a single hour, so a newsletter whose bounces all land in the same hour is not a problem. Mailboxes, logins and incoming mail carry on as normal. You're warned by email at half the line, and told by email when it happens — with your numbers, what to fix, and what happens next.
- Automatic pause. Spam reports reaching 0.05%, or bounces on a free trial, pause outgoing mail across the whole account: all mailboxes, campaigns and API keys. You keep your logins, inbox and dashboard; incoming mail keeps arriving and nothing is lost.
- Resuming. The first automatic pause on an account lifts itself after 24 hours, so a one-off bad list costs a day, not a support ticket. A second within 90 days lifts after 72 hours. A third stays until our team has reviewed it with you — reply to the email or write to support@faivelo.com. Pauses older than 90 days are forgotten.
- List-quality gate. If more than 5% of a campaign list is undeliverable, the campaign is refused outright — that failure rate is the signature of a purchased or scraped list.
An honest sender with the occasional bad address never gets near any of this; a purchased list trips it in the first minute.
What counts as a send
One recipient = one send. A campaign delivered to 500 addresses uses 500 sends, regardless of how many campaigns you split them across. The same is true for cc and bcc on API sends.
Things that do not count against your quota:
- Suppressed addresses that Faivelo skips automatically (they're never sent)
- Regular day-to-day mail you send from your mailbox through an email app or webmail
Separate pools
Marketing sends and transactional API sends each draw from their own monthly quota; mailbox API keys, MCP and AI agents send as everyday mail. The automatic protections above judge the account as a whole, whichever lane a bounce came from.
What happens when you hit a limit
- Starting a new campaign is blocked with a clear error telling you how many sends you have left and which limit you hit.
- A campaign already in progress is paused automatically. Nothing is lost — the remaining recipients stay queued, and it resumes when the limit resets or your plan changes.
- API sends are rejected with the same limit information — monthly and daily limits are named separately, so your code can tell "wait until tomorrow" from "upgrade or wait for the 1st".
Faivelo checks quotas continuously during a campaign, not just at the start, so you'll never accidentally overshoot.
Where to see your usage
Open the Metrics page in your dashboard. It shows how many sends you've used this month, your plan's limit, and what's remaining.
Need more sends?
Upgrade at any time from the Billing page — the higher monthly quota applies immediately, and upgrades are prorated. See Billing & plans for a full comparison.