Aliases
An alias is an email address that forwards everything it receives to one or more existing addresses. It has no inbox, no password, and no storage of its own — it’s simply a door that routes mail somewhere else.
For example, you can create info@yourdomain.com as an alias that delivers to jane@yourdomain.com. Jane reads and replies from her own mailbox; nothing new to log in to.
Create an alias
- Go to your dashboard and open your domain.
- Click Aliases, then Add Alias.
- Enter the part of the address before the
@— for example,infoto createinfo@yourdomain.com. - Add one or more destination addresses that should receive the mail.
- Save. The alias starts working right away.
Destinations
Each alias can deliver to up to 20 destination addresses. Every destination receives its own copy of each incoming message, which makes aliases handy for shared addresses:
support@yourdomain.com→ the whole support teambilling@yourdomain.com→ you and your bookkeeper
You can edit an alias’s destinations at any time from the Aliases page.
Managing aliases
From the Aliases page you can:
- Edit — change the destination addresses.
- Deactivate / Activate — pause forwarding without deleting the alias. Mail sent to a deactivated alias is not delivered.
- Delete — remove the alias permanently. The address stops accepting mail.
Alias or new mailbox?
| Use an alias when… | Create a mailbox when… |
|---|---|
| You want an extra address for an existing person | Someone needs their own inbox and login |
| A role address (info@, sales@) should reach one or more people | You want separate storage and mail history |
| You don’t want another password to manage | The person needs to sign in to webmail or an email app |
Next steps
If a destination person doesn’t have a mailbox yet, see Creating mailboxes. Then read the forwarded mail in webmail or any email app via IMAP & SMTP.