Shared mailboxes
A shared mailbox is one address, like support@yourdomain.com or team@yourdomain.com, that several people send and receive from. Nobody signs in to it and nobody needs its password: each person opens it from their own inbox, next to their own mailbox.
Shared mailboxes are on the Pro and Business plans.
Create a shared mailbox
- Go to your dashboard and open your domain.
- Under Shared mailboxes, click New shared mailbox.
- Enter the address (for example
support) and, if you like, the name people see. - Click Next: choose who has access and pick the mailboxes on your account that should open it.
Each person needs their own mailbox on your account first. Up to 25 people can have access to one shared mailbox.
You can also turn an existing mailbox into a shared one: open it and choose Convert to shared mailbox.
Who can do what
Each person gets one of two roles, which you can change at any time from Manage access:
- Full access: read, reply and send as the shared address, and move or delete mail.
- Read only: read mail, but not reply, move or delete anything.
Mail sent from a shared mailbox goes out as the shared address, and each message records which person sent it. Everyone added is told by email.
Using it
People with access find the shared mailbox in the account switcher in their webmail, alongside their own mailbox. Removing someone's access takes effect on every device within a minute.
Shared mailbox or alias?
An alias only forwards: each person gets a copy in their own inbox and replies from their own address. Use a shared mailbox when the team should answer as the shared address and see one shared inbox.