Migrating your email

Switching to Faivelo doesn’t mean leaving your email history behind. The migration wizard copies your existing mailbox — every folder — from your old provider into a Faivelo mailbox, while new mail keeps arriving normally. Nothing is deleted at the other end; Faivelo only reads your old account to copy it over.

Whether you’re moving from Gmail, Microsoft 365, Fastmail, or any other IMAP host, the flow is the same: connect your old account, pick where it should land, and let it copy in the background.

How the wizard works

Migration is a full-screen, step-by-step flow. It walks you through:

1. Source — choose where your email lives now (Gmail / Google Workspace, Microsoft 365 / Outlook, Fastmail, or any other IMAP provider). Faivelo fills in the technical server settings for you.
2. Connect — sign in to your old account. Most providers use an app password (a one-off credential, not your normal login); Microsoft 365 uses a secure sign-in with no password needed. A free connection test then shows you exactly what will move — your folders, message count, size, and a time estimate.
3. Destination — pick your Faivelo domain. Faivelo creates the matching mailbox for you (or uses an existing one) and confirms it can actually receive mail before anything starts, so nothing fails halfway.
4. Copy — your mail transfers in the background. Watch the live progress, or close the page and come back later — it keeps going.
5. Finish — Faivelo checks that your domain is set up to receive new mail and confirms you’re fully migrated.

Starting a migration

• From your dashboard, choose Bring your existing email over, or
• Open a domain and click Import email.

Either way the wizard opens with that domain already selected, so you can go straight to connecting your old account.

Note

Testing the connection (the pre-flight check) is always free. Running the actual migration is included with any paid plan.

What gets copied

• All your folders and the messages in them, with folder structure, read/unread state, and dates preserved.
• Trash and Spam are skipped by default — they rarely need to come along.
• Provider “virtual” folders (like Gmail’s All Mail and Starred) are excluded automatically, so you won’t get duplicate copies of every message.

Your inbox never goes down

No downtime, no gaps

The migration only reads from your old account — it never deletes or changes anything there. Your Faivelo mailbox keeps receiving new mail the entire time, so there’s no gap in your inbox. You can send and receive normally while old mail copies over in the background.

When you’re fully migrated

Once the copy finishes, Faivelo checks your domain’s MX records — the setting that decides where new mail is delivered. When they point at Faivelo, you’re receiving inbound mail here and you’re fully migrated. If they don’t yet, the wizard can set them for you (or show you exactly what to add).

At that point it’s safe to release your old email provider. We recommend keeping it running for about 14 days as a safety net, just in case — then cancel it.

Provider guides

• Migrating from Gmail — using a Google app password (works for personal Gmail and Google Workspace).
• Migrating from Microsoft 365 — with secure Microsoft sign-in.

Moving from somewhere else? Any provider that supports IMAP works — pick Other provider in the wizard and enter your IMAP server details.