Webmail
Webmail is the fastest way to use your Faivelo mailbox — nothing to install, works on any device with a browser.
Signing in
- Go to mail.faivelo.com.
- Enter your full email address (for example,
jane@yourdomain.com). - Enter your mailbox password — the one shown when the mailbox was created, the one emailed to you by your administrator, or the one you set yourself. If you've added a passkey, use Sign in with a passkey instead.
Webmail login uses your mailbox credentials, not your Faivelo account. If you manage domains in the dashboard, that's a separate login.
Forgotten your password? Click Forgot your password? on the sign-in page. If you set a recovery email, you get a reset link within a minute and choose a new password yourself. If not, the request goes to whoever manages your domain to approve. Every option, including changing your password and adding a passkey, is on Passwords, passkeys & access.
Your inbox
Folders
The sidebar shows your standard folders — Inbox, Sent, Drafts, and so on. You can also create your own custom folders to organize mail your way, and rename or delete them later. Move messages between folders to keep things tidy.
Compose
Click Compose to write a new message. Unfinished messages are saved as drafts so you can pick up where you left off. You can also reply to and forward messages from the reading view.
Search
Use the search bar at the top to find messages. Results replace the current folder view; clear the search to get back to your inbox.
Calendar invites
When someone sends you a calendar invitation (an ICS attachment), webmail shows it as an event card right inside the message, so you can see the details at a glance. Webmail also includes a Calendar where your events live — and you can sync it with Apple Calendar, Thunderbird, or any CalDAV app from the calendar's sync settings.
Settings
Open Settings in webmail to personalize your account:
- Display name — the name recipients see next to your address.
- Profile picture — shown on your account in webmail.
- Email signature — added to messages you send. If your domain administrator has set a company-wide signature, you'll see it marked as managed; you can still personalize details like your title and phone number.
- Password — change the password used for webmail and mail apps.
- Recovery email — an outside address that lets you reset a forgotten password yourself.
- Passkeys — sign in with Face ID, Touch ID or a security key instead of the password.
- Connection credentials and Your devices — the server settings for a mail app, and a one-step profile for iPhone or Mac.
- Linked mailboxes — switch between several mailboxes without signing out.
The password, recovery and passkey options are explained step by step on Passwords, passkeys & access.
Prefer an email app?
Webmail and email apps show the same mail — your messages live on the server, so anything you read, send, or file in one place shows up everywhere.
Next steps
To use your mailbox in Apple Mail, Outlook, Thunderbird, or your phone's mail app, see IMAP & SMTP settings — or the dedicated iPhone & iPad setup guide.