Phone verification
Faivelo asks account owners to verify a phone number once, with a 6-digit code sent by text message (SMS). It's only used to keep spammers off the platform. No marketing texts, ever.
When it's asked
The check comes up during setup, before connecting a domain. Connecting domains and sending mail stay locked until you verify. It takes about a minute.
You can choose Skip for now, verify later. You can then keep setting up: add your domain, update DNS, create mailboxes and receive mail. Outgoing mail waits until you verify, start a paid plan, or our team checks the account by hand.
To verify later, go to faivelo.com/settings/security and click Verify phone number under Phone verification.
If the code doesn't arrive
- Texts can take a minute. Check the number and country code, and that your phone has signal.
- Landlines and some VoIP numbers can't receive texts.
- One number can verify up to 3 Faivelo accounts.
Countries we can't text yet
Verification texts only go to a list of supported countries. If yours isn't one of them, the screen says "We can't text numbers in your country yet". Skip the step and keep setting up, and email support@faivelo.com: we'll verify your account by hand, usually within a few hours.