IMAP & SMTP settings

Your Faivelo mailbox works with any standard email app. Use these settings whenever an app asks for server details.

The settings

Setting	Incoming mail (IMAP)	Outgoing mail (SMTP)
Server	mx.faivelo.com	mx.faivelo.com
Port	993	587
Security	SSL/TLS	STARTTLS
Username	Your full email address	Your full email address
Password	Your mailbox password	Your mailbox password

Note

The username is always your complete email address (for example, jane@yourdomain.com), not just the part before the @. The password is your mailbox password — the one shown when the mailbox was created or emailed to you afterwards.

Tip

You can view these settings anytime in the dashboard: open your domain, go to Mailboxes, and choose View Setup on a mailbox.

Apple Mail (macOS)

1. Open Mail, then go to Mail → Add Account…
2. Select Other Mail Account… and click Continue.
3. Enter your name, email address, and mailbox password, then click Sign In.
4. If prompted, choose IMAP.
5. Enter mx.faivelo.com for both the incoming and outgoing mail server.
6. Click Sign In to finish.

Outlook

1. Open Outlook and go to File → Add Account.
2. Enter your email address and click Connect.
3. Choose IMAP.
4. Incoming server: mx.faivelo.com, port 993. Outgoing server: mx.faivelo.com, port 587.
5. Enter your mailbox password and click Connect.

Thunderbird

1. Open Thunderbird and go to Account Settings → Account Actions → Add Mail Account.
2. Enter your name, email address, and password.
3. Click Configure manually.
4. Incoming: IMAP, mx.faivelo.com, port 993. Outgoing: SMTP, mx.faivelo.com, port 587.
5. Click Done.

Android (Gmail app)

1. Open the Gmail app and go to Settings → Add account.
2. Choose Other (or IMAP).
3. Enter your full email address and password. Choose Manual setup if prompted, then IMAP.
4. Incoming server: mx.faivelo.com, port 993. Outgoing server: mx.faivelo.com, port 587.
5. Tap Next to finish.

Troubleshooting

• Login rejected? Double-check that the username is the full address and that the password is the mailbox password, not your Faivelo account password.
• Can receive but not send? Make sure the outgoing (SMTP) server also uses your full address and password for authentication, on port 587.
• Mailbox deactivated? A deactivated mailbox can’t sign in — check its status on the Mailboxes page in your dashboard.

Next steps

Setting up an iPhone or iPad? See the iPhone & iPad setup guide — or skip apps entirely and use webmail.