Migrating from Microsoft 365

Moving from Microsoft 365 (or a personal Outlook.com account) to Faivelo doesn’t require any passwords or app-specific credentials. You sign in with Microsoft once, approve access, and Faivelo copies your mail over. Nothing is deleted from your Microsoft account.

Before you start

• Your domain is added and verified in Faivelo, and the destination mailbox exists. If the domain has no mailboxes yet, create them first.
• Testing the connection (the pre-flight check) is free; running the actual migration is included with any paid plan.

Step 1: Start the migration

1. In your Faivelo dashboard, open Migrations.
2. Pick Microsoft 365 as the source.
3. Choose the destination domain for your imported mail.

Step 2: Sign in with Microsoft

Faivelo sends you to the official Microsoft sign-in page — you enter your credentials with Microsoft, never with us.

1. Pick the account you want to migrate (Microsoft always lets you choose, even if you’re already signed in to another account).
2. Review the consent screen. Faivelo asks for permission to read your mailbox over IMAP, plus offline access so the import can keep running after you close the page.
3. Approve, and you’re sent back to the Faivelo dashboard.

Work or school account blocked?

Some organizations restrict which third-party apps their users can approve. If you see a message like “Need admin approval” instead of a consent screen, your Microsoft 365 administrator has to grant consent for Faivelo first (or approve your request through Microsoft’s admin-consent workflow). Personal Outlook.com accounts are never affected by this.

Step 3: Review and run the import

1. Back in the dashboard, Faivelo runs a pre-flight check on the connected account and shows what will move: folders, message count, size, and a time estimate.
2. Map the source account to its destination Faivelo mailbox.
3. Click Start migration.

The import runs in the background — you can watch live progress bars in the dashboard, but you don’t need to keep the page open.

What gets copied

• Your mail folders and the messages in them, preserving the folder structure.
• Deleted Items and Junk are skipped by default — they rarely need to come along.

How long it takes

The pre-flight estimate is your best guide. Microsoft throttles bulk mailbox access, so expect roughly a few messages per second: a small mailbox finishes in minutes, while tens of thousands of messages can take a few hours.

Mail keeps flowing

The migration only reads from Microsoft 365 — it never deletes or changes anything there. Your Faivelo mailbox keeps receiving new mail normally the whole time, so there’s no downtime while old mail copies over.

After the migration

• Spot-check a few folders in Faivelo webmail to confirm everything arrived.
• You can remove Faivelo’s access from your Microsoft account settings — the connection isn’t needed after the import finishes.
• If you’re leaving Microsoft 365 entirely, make sure your domain’s MX records point at Faivelo so new mail arrives in the right place.

Next steps

• Migrating from Gmail — if you have Google accounts to bring over too.
• Set up your mail apps with your new Faivelo mailbox, or use Faivelo webmail right away.