Migrating from Microsoft 365
Moving from Microsoft 365 (or a personal Outlook.com account) to Faivelo doesn't require any passwords or app-specific credentials. You sign in with Microsoft once, approve access, and Faivelo copies your mail over. Nothing is deleted from your Microsoft account.
Before you start
- Your domain is added and verified in Faivelo, and the destination mailbox exists. If the domain has no mailboxes yet, create them first.
- Testing the connection (the pre-flight check) is free; running the actual migration is included with any paid plan.
Step 1: Start the migration
- In your Faivelo dashboard, open Migrations.
- Pick Microsoft 365 as the source.
- Choose the destination domain for your imported mail.
Step 2: Sign in with Microsoft
Faivelo sends you to the official Microsoft sign-in page — you enter your credentials with Microsoft, never with us.
- Pick the account you want to migrate (Microsoft always lets you choose, even if you're already signed in to another account).
- Review the consent screen. Faivelo asks for permission to read your mailbox over IMAP, plus offline access so the import can keep running after you close the page.
- Approve, and you're sent back to the Faivelo dashboard.
Some organizations restrict which third-party apps their users can approve. If you see a message like "Need admin approval" instead of a consent screen, your Microsoft 365 administrator has to grant consent for Faivelo first (or approve your request through Microsoft's admin-consent workflow). Personal Outlook.com accounts are never affected by this.
Step 3: Review and run the import
- Back in the dashboard, Faivelo runs a pre-flight check on the connected account and shows what will move: folders, message count, size, and a time estimate.
- Map the source account to its destination Faivelo mailbox.
- Click Start migration.
The import runs in the background — you can watch live progress bars in the dashboard, but you don't need to keep the page open.
What gets copied
- Your mail folders and the messages in them, preserving the folder structure.
- Deleted Items and Junk are skipped by default — they rarely need to come along.
How long it takes
The pre-flight estimate is your best guide. Microsoft throttles bulk mailbox access, so expect roughly a few messages per second: a small mailbox finishes in minutes, while tens of thousands of messages can take a few hours.
The migration only reads from Microsoft 365 — it never deletes or changes anything there. Your Faivelo mailbox keeps receiving new mail normally the whole time, so there's no downtime while old mail copies over.
After the migration
- Spot-check a few folders in Faivelo webmail to confirm everything arrived.
- You can remove Faivelo's access from your Microsoft account settings — the connection isn't needed after the import finishes.
- If you're leaving Microsoft 365 entirely, make sure your domain's MX records point at Faivelo so new mail arrives in the right place.
Next steps
- Migrating from Gmail — if you have Google accounts to bring over too.
- Set up your mail apps with your new Faivelo mailbox, or use Faivelo webmail right away.