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Faivelo Docs

Troubleshooting DNS

Most domains verify within minutes. When one doesn’t, it’s almost always one of the issues below. Work through them in order — and remember your domain’s DNS page shows a live status per record, including the value Faivelo currently sees when there’s a Mismatch.

A record is stuck on “Pending”

Pending means Faivelo can’t see the record on public DNS at all yet.

  1. Confirm it’s saved. The single most common cause: the record is sitting in an edit form at your provider and was never saved. Go back and check it appears in the provider’s record list.
  2. Check the name. Most providers want the relative name (@, _dmarc, bounce) — if you pasted the full name and your provider appended your domain again, you end up with _dmarc.yourdomain.com.yourdomain.com, which Faivelo will never find.
  3. Wait for propagation. New records usually appear within a few minutes, but can take up to 48 hours in rare cases — especially if you recently switched nameservers. Faivelo re-checks automatically every few minutes, so you don’t need to babysit it; hit Re-check All whenever you want a fresh look.

A record shows “Mismatch”

A record exists at the right name, but its value is wrong. Faivelo shows you the value it found — compare it character-by-character with the expected one.

  • Typos and stray characters: extra quotes, a trailing period pasted into a TXT value, or a truncated DKIM token.
  • Leftovers from an old provider: an old MX or SPF record from your previous email host answering instead of the new one. Delete the old record — don’t just add a new one beside it.

Two SPF records

This one matters most, because it silently breaks deliverability even after verification.

If you already send mail through another service (Google Workspace, Mailchimp, etc.), merge the include: mechanisms into a single record. For example, Faivelo’s record plus Google Workspace becomes:

v=spf1 mx include:amazonses.com include:_spf.google.com -all

Keep exactly one v=spf1 ... TXT record on @, listing every service that sends for you, ending with a single -all (or ~all).

Cloudflare: orange cloud breaks mail

Cloudflare can proxy records through its network (the orange cloud icon). That’s great for websites and fatal for mail: a proxied record no longer points at the real mail server, so delivery and verification fail.

Set every record Faivelo asks for to DNS only (grey cloud) — especially the MX target and the mta-sts, autodiscover, and autoconfig CNAMEs. Also make sure Cloudflare Email Routing is off; it injects its own MX records that conflict with Faivelo’s. (When you connect Cloudflare with an API key, Faivelo handles both of these for you.)

Registrar quirks

  • TTL: leave it at the default (or set 1 hour / 3600). A very long TTL means any mistake takes that long to correct once cached.
  • Namecheap saves the whole record set at once — if you edit in two browser tabs, the second save can wipe the first. Edit in one place.
  • GoDaddy and Hostinger sometimes take several minutes to publish saved records to their public nameservers. Saved-but-Pending for 10–15 minutes is normal.
  • Recently transferred domains: confirm the nameservers actually point at the provider whose dashboard you’re editing. Records added at the wrong provider never appear.

Still stuck?

Re-run the flow from the start: check each record on the DNS page against your provider, then Re-check All. If your registrar is connected with an API key, Re-apply DNS records rewrites the full set in one click. And see Domain verification for how the checks and timing work.