[{"data":1,"prerenderedAt":760},["ShallowReactive",2],{"navigation":3,"\u002Fmailboxes\u002Fpasswords-and-access":204,"\u002Fmailboxes\u002Fpasswords-and-access-surround":755},[4,9,14,40,57,74,95,112,133,150,187,196],{"title":5,"path":6,"stem":7,"icon":8},"Quick start","\u002Fgetting-started","01.getting-started","i-lucide-rocket",{"title":10,"path":11,"stem":12,"icon":13},"Set up from the terminal","\u002Fcli","02.cli","i-lucide-terminal",{"title":15,"path":16,"stem":17,"children":18,"page":39},"Domains & DNS","\u002Fdomains","03.domains",[19,23,27,31,35],{"title":20,"path":21,"stem":22},"Adding a domain","\u002Fdomains\u002Fadding-a-domain","03.domains\u002F01.adding-a-domain",{"title":24,"path":25,"stem":26},"Automatic DNS setup","\u002Fdomains\u002Fautomatic-dns-setup","03.domains\u002F02.automatic-dns-setup",{"title":28,"path":29,"stem":30},"Manual DNS records","\u002Fdomains\u002Fmanual-dns-records","03.domains\u002F03.manual-dns-records",{"title":32,"path":33,"stem":34},"Domain 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Developers","\u002Fdevelopers","10.developers",[155,159,163,167,170,174,178,182],{"title":156,"path":157,"stem":158,"icon":8},"Quickstart","\u002Fdevelopers\u002Fquickstart","10.developers\u002F00.quickstart",{"title":160,"path":161,"stem":162},"Connect Claude","\u002Fdevelopers\u002Fconnect-claude","10.developers\u002F01.connect-claude",{"title":164,"path":165,"stem":166},"AI agents & API keys","\u002Fdevelopers\u002Fai-agents","10.developers\u002F02.ai-agents",{"title":130,"path":168,"stem":169},"\u002Fdevelopers\u002Fwebhooks","10.developers\u002F03.webhooks",{"title":171,"path":172,"stem":173},"Partner API","\u002Fdevelopers\u002Fpartners","10.developers\u002F04.partners",{"title":175,"path":176,"stem":177},"Intake and Lens","\u002Fdevelopers\u002Fintake","10.developers\u002F05.intake",{"title":179,"path":180,"stem":181},"Use Faivelo from your coding 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plans","\u002Fbilling\u002Fplans","11.billing\u002F01.plans",{"title":197,"path":198,"stem":199,"children":200,"page":39},"Security","\u002Fsecurity","12.security",[201],{"title":197,"path":202,"stem":203},"\u002Fsecurity\u002Foverview","12.security\u002F01.overview",{"id":205,"title":54,"body":206,"description":748,"extension":749,"links":750,"meta":751,"navigation":752,"path":55,"seo":753,"stem":56,"__hash__":754},"docs\u002F04.mailboxes\u002F03.passwords-and-access.md",{"type":207,"value":208,"toc":726},"minimark",[209,213,294,302,307,314,319,326,330,336,372,379,383,398,405,409,427,435,442,447,451,460,467,471,482,486,507,511,526,598,608,612,627,631,638,642,652,656,676,680,687,721],[210,211,212],"p",{},"Faivelo has two separate logins, and most password confusion comes from mixing them up:",[214,215,216,231],"table",{},[217,218,219],"thead",{},[220,221,222,225,228],"tr",{},[223,224],"th",{},[223,226,227],{},"Faivelo account",[223,229,230],{},"Mailbox",[232,233,234,246,261,272,283],"tbody",{},[220,235,236,240,243],{},[237,238,239],"td",{},"Used for",[237,241,242],{},"The dashboard at faivelo.com (domains, billing, settings)",[237,244,245],{},"Webmail at mail.faivelo.com, IMAP\u002FSMTP in mail apps, the iOS app",[220,247,248,251,254],{},[237,249,250],{},"Username",[237,252,253],{},"The email you registered with",[237,255,256,257],{},"The full mailbox address, e.g. ",[258,259,260],"code",{},"jane@yourdomain.com",[220,262,263,266,269],{},[237,264,265],{},"Who sets it",[237,267,268],{},"You, at sign-up",[237,270,271],{},"Generated when the mailbox is created; the user or the domain admin can change it later",[220,273,274,277,280],{},[237,275,276],{},"Extra security",[237,278,279],{},"Two-factor codes and passkeys",[237,281,282],{},"Passkeys and a recovery email (no two-factor codes)",[220,284,285,288,291],{},[237,286,287],{},"Forgot it?",[237,289,290],{},"\"Forgot password?\" on the dashboard login",[237,292,293],{},"\"Forgot your password?\" on the webmail login — see below",[210,295,296,297,301],{},"A mail app that rejects your password is almost always being given the wrong one of the two, or a username that is not the ",[298,299,300],"strong",{},"full"," email address.",[303,304,306],"h2",{"id":305},"if-you-use-the-mailbox","If you use the mailbox",[210,308,309,310,313],{},"Everything below is in webmail at ",[298,311,312],{},"mail.faivelo.com → Settings",", unless noted.",[315,316,318],"h3",{"id":317},"sign-in","Sign in",[210,320,321,322,325],{},"Use your full email address and your mailbox password, or ",[298,323,324],{},"Sign in with a passkey"," if you have added one. The password is the one shown when the mailbox was created, the one emailed to you in your setup email, or the one you set yourself afterwards.",[315,327,329],{"id":328},"forgot-your-password","Forgot your password?",[210,331,332,333,335],{},"Click ",[298,334,329],{}," on the webmail sign-in page and enter your mailbox address. What happens next depends on whether you have a recovery email:",[337,338,339,350],"ul",{},[340,341,342,345,346,349],"li",{},[298,343,344],{},"You set a recovery email earlier."," A reset link goes to that address. It expires in 1 hour. Open it, choose a new password under ",[298,347,348],{},"Set new password",", and you're signed in straight away.",[340,351,352,355,356,359,360,363,364,367,368,371],{},[298,353,354],{},"No recovery email yet."," The reset goes through your domain administrator. Enter an address you can receive mail at right now under ",[298,357,358],{},"Send new credentials to"," and click ",[298,361,362],{},"Request reset",". Your administrator gets an email and a notification with ",[298,365,366],{},"Approve reset"," \u002F ",[298,369,370],{},"Decline",". If they approve, a new password is emailed to the address you gave. One request per mailbox per day.",[210,373,374,375,378],{},"The same ",[298,376,377],{},"Forgot password?"," flow exists on the login screen of the iOS app.",[315,380,382],{"id":381},"change-your-password","Change your password",[210,384,385,388,389,392,393,397],{},[298,386,387],{},"Settings → Password",": enter a new password twice and click ",[298,390,391],{},"Change Password",". Minimum 8 characters. This is the password for webmail ",[394,395,396],"em",{},"and"," for IMAP\u002FSMTP, so update any mail apps afterwards. Other sessions and connected apps are signed out.",[210,399,400,401,404],{},"In the iOS app: ",[298,402,403],{},"Settings → Change Password",".",[315,406,408],{"id":407},"set-a-recovery-email","Set a recovery email",[210,410,411,414,415,418,419,422,423,426],{},[298,412,413],{},"Settings → Recovery email → Send confirmation code",". Enter the 6-digit code from that inbox and click ",[298,416,417],{},"Confirm",". Codes last 15 minutes; you can resend after a minute. It must be a different address from the mailbox itself, and ideally one on another domain, so you can still reach it if your domain's mail is down. Use ",[298,420,421],{},"Change"," or ",[298,424,425],{},"Remove"," later; the old address is told when it is replaced.",[428,429,432],"docs-aside",{"title":430,"type":431},"Set this early","tip",[210,433,434],{},"With a recovery email, forgetting your password is a one-minute fix you do yourself. Without one, you have to wait for your administrator to approve a reset.",[210,436,437,438,441],{},"If your administrator emailed you the setup email when the mailbox was created, that address was saved as your recovery email already. You'll see a ",[298,439,440],{},"Verified"," badge.",[210,443,400,444,404],{},[298,445,446],{},"Settings → Recovery Email",[315,448,450],{"id":449},"add-a-passkey","Add a passkey",[210,452,453,456,457,459],{},[298,454,455],{},"Settings → Passkeys → Add a passkey"," registers Face ID, Touch ID, Windows Hello or a hardware key with your browser. From then on you can ",[298,458,324],{}," without typing the password. Your password keeps working alongside it. Remove a passkey with the trash icon. Passkeys are not available on free shared-domain addresses, and are managed from webmail, not the iOS app.",[210,461,462,463,466],{},"Mailboxes do not have two-factor authentication codes. A passkey is the strong-authentication option for a mailbox; two-factor codes exist for your Faivelo ",[394,464,465],{},"account"," (see below).",[315,468,470],{"id":469},"make-this-mailbox-yours","\"Make this mailbox yours\"",[210,472,473,474,477,478,481],{},"A new mailbox starts with a password your administrator knows, and they can open it in webmail with one click from the dashboard. Webmail shows a banner, ",[298,475,476],{},"Make this mailbox yours",", until you either change the password or add a passkey. Once you do, that one-click admin sign-in stops working: nobody gets in without your password or passkey. Your administrator can still ",[394,479,480],{},"reset"," the password from the dashboard, but that replaces it, so you would notice.",[315,483,485],{"id":484},"get-the-settings-for-a-mail-app","Get the settings for a mail app",[210,487,488,491,492,422,495,498,499,502,503,506],{},[298,489,490],{},"Settings → Connection credentials → Get my credentials",": confirm your password, then ",[298,493,494],{},"Show credentials",[298,496,497],{},"Download credentials"," to see the server, port and username. See ",[500,501,67],"a",{"href":68},". For an iPhone or Mac, ",[298,504,505],{},"Settings → Your devices → Add to a device"," gives you a configuration profile that sets up Mail, Calendar and Contacts in one step.",[303,508,510],{"id":509},"if-you-manage-the-domain","If you manage the domain",[210,512,513,514,517,518,521,522,525],{},"On ",[298,515,516],{},"Domains → your domain → Mailboxes",", the ",[298,519,520],{},"⋯"," menu next to each mailbox has a ",[298,523,524],{},"Credentials"," group with three actions. None of them show the existing password — the dashboard never displays a stored password. They replace it.",[214,527,528,541],{},[217,529,530],{},[220,531,532,535,538],{},[223,533,534],{},"Action",[223,536,537],{},"What it does",[223,539,540],{},"When to use it",[232,542,543,555,582],{},[220,544,545,549,552],{},[237,546,547],{},[298,548,391],{},[237,550,551],{},"You type a specific new password (8+ characters) and confirm it.",[237,553,554],{},"You want to choose the password yourself.",[220,556,557,562,579],{},[237,558,559],{},[298,560,561],{},"Reset Password",[237,563,564,565,567,568,571,572,422,575,578],{},"Generates a random password and shows it once, with ",[298,566,497],{},". Then asks ",[298,569,570],{},"Who uses this mailbox?"," — pick ",[298,573,574],{},"Me",[298,576,577],{},"Someone else"," and send them the setup email.",[237,580,581],{},"The password is lost and you'll hand it over yourself.",[220,583,584,589,595],{},[237,585,586],{},[298,587,588],{},"Send Credentials",[237,590,591,592,404],{},"Resets the password and emails the new one to an address you enter, with a link to mail.faivelo.com and instructions to change it. The confirm button is ",[298,593,594],{},"Reset & Send",[237,596,597],{},"The user is locked out and you just want it in their inbox.",[428,599,602],{"title":600,"type":601},"A reset signs the user out of their apps","caution",[210,603,604,605,607],{},"After any of these, the old password stops working everywhere: webmail, phones, desktop mail apps. Tell the user before you do it, or use ",[298,606,588],{}," so the new one lands in an inbox they can read.",[315,609,611],{"id":610},"approving-a-users-reset-request","Approving a user's reset request",[210,613,614,615,617,618,621,622,422,624,626],{},"When a mailbox user without a recovery email uses ",[298,616,329],{},", you receive an email titled \"Password reset requested for …\" and a notification in the dashboard bell. Click ",[298,619,620],{},"Review request",", check the contact address the user gave, then ",[298,623,366],{},[298,625,370],{},". Approving generates a new password and emails it to that address. The link is valid for 72 hours.",[315,628,630],{"id":629},"right-after-creating-a-mailbox","Right after creating a mailbox",[210,632,633,634,637],{},"The password is shown once on the creation screen. If the mailbox is for someone else, use ",[298,635,636],{},"Send setup email"," right there: they get the password, a one-time sign-in link and the iPhone\u002FMac profile link, and their address is saved as the mailbox's verified recovery email, so future resets are self-service.",[315,639,641],{"id":640},"opening-a-mailbox-as-the-admin","Opening a mailbox as the admin",[210,643,644,647,648,651],{},[298,645,646],{},"View Setup"," shows the server settings with the password hidden. ",[298,649,650],{},"Open in webmail"," signs you into the mailbox directly, is logged each time, and stops working once the user has set their own password or added a passkey.",[315,653,655],{"id":654},"from-the-api","From the API",[210,657,658,661,662,665,666,669,670,404],{},[258,659,660],{},"POST \u002Fapi\u002Fv1\u002Fmailboxes\u002F{address}\u002Freset-password"," with a key holding the ",[258,663,664],{},"mailboxes:write"," scope generates and returns a new password. There is no endpoint that reads an existing password, and the MCP server has no reset tool. Partners have the same ",[298,667,668],{},"Reset password"," action in the partner console. See the ",[500,671,675],{"href":672,"rel":673},"https:\u002F\u002Ffaivelo.com\u002Fdocs\u002Fapi",[674],"nofollow","API reference",[303,677,679],{"id":678},"your-faivelo-account","Your Faivelo account",[210,681,682,683,686],{},"Your dashboard login is separate from every mailbox. It's managed at ",[298,684,685],{},"Settings → Security",":",[337,688,689,698,703,713],{},[340,690,691,694,695,404],{},[298,692,693],{},"Password",": enter the current password plus the new one twice, then ",[298,696,697],{},"Update password",[340,699,700,702],{},[298,701,377],{}," on the dashboard login emails a reset link to your account address; it expires in 1 hour and you choose a new password. Faivelo never emails you an existing password.",[340,704,705,708,709,712],{},[298,706,707],{},"Two-factor authentication",": ",[298,710,711],{},"Enable two-factor auth"," sets up an authenticator app and shows recovery codes once. Disabling it requires a code.",[340,714,715,708,718,720],{},[298,716,717],{},"Passkeys",[298,719,450],{}," to sign in without a password and skip the authenticator step. Your password keeps working as a backup.",[210,722,723,724,404],{},"For how both kinds of passwords are stored, see ",[500,725,197],{"href":202},{"title":727,"searchDepth":728,"depth":729,"links":730},"",1,2,[731,741,747],{"id":305,"depth":729,"text":306,"children":732},[733,735,736,737,738,739,740],{"id":317,"depth":734,"text":318},3,{"id":328,"depth":734,"text":329},{"id":381,"depth":734,"text":382},{"id":407,"depth":734,"text":408},{"id":449,"depth":734,"text":450},{"id":469,"depth":734,"text":470},{"id":484,"depth":734,"text":485},{"id":509,"depth":729,"text":510,"children":742},[743,744,745,746],{"id":610,"depth":734,"text":611},{"id":629,"depth":734,"text":630},{"id":640,"depth":734,"text":641},{"id":654,"depth":734,"text":655},{"id":678,"depth":729,"text":679},"Every way a mailbox password can be set, reset, recovered or replaced with a passkey — for mailbox users and for the person managing the domain.","md",null,{},true,{"title":54,"description":748},"mOQmIkkDY5o_DuzKp3YBQKYnVCUs06GGJp9wtEF9DBo",[756,758],{"title":50,"path":51,"stem":52,"description":757,"children":-1},"Route extra addresses into existing mailboxes.",{"title":63,"path":64,"stem":65,"description":759,"children":-1},"Read and send mail in the browser.",1791281280942]