# Aliases

> Route extra addresses into existing mailboxes.

An alias is an email address that forwards everything it receives to one or more existing addresses. It has no inbox, no password, and no storage of its own — it's simply a door that routes mail somewhere else.

For example, you can create `info@yourdomain.com` as an alias that delivers to `jane@yourdomain.com`. Jane reads and replies from her own mailbox; nothing new to log in to.

## Create an alias

1. Go to [your dashboard](https://faivelo.com/dashboard) and open your domain.
2. Click **Aliases**, then **Add Alias**.
3. Enter the part of the address before the `@` — for example, `info` to create `info@yourdomain.com`.
4. Add one or more **destination** addresses that should receive the mail.
5. Save. The alias starts working right away.

## Destinations

Each alias can deliver to up to **20 destination addresses**. Every destination receives its own copy of each incoming message, which makes aliases handy for shared addresses:

- `support@yourdomain.com` → the whole support team
- `billing@yourdomain.com` → you and your bookkeeper

You can edit an alias's destinations at any time from the Aliases page.

## Managing aliases

From the Aliases page you can:

- **Edit** — change the destination addresses.
- **Deactivate / Activate** — pause forwarding without deleting the alias. Mail sent to a deactivated alias is not delivered.
- **Delete** — remove the alias permanently. The address stops accepting mail.

## Alias or new mailbox?

<table>
<thead>
  <tr>
    <th>
      Use an alias when...
    </th>
    
    <th>
      Create a mailbox when...
    </th>
  </tr>
</thead>

<tbody>
  <tr>
    <td>
      You want an extra address for an existing person
    </td>
    
    <td>
      Someone needs their own inbox and login
    </td>
  </tr>
  
  <tr>
    <td>
      A role address (info@, sales@) should reach one or more people
    </td>
    
    <td>
      You want separate storage and mail history
    </td>
  </tr>
  
  <tr>
    <td>
      You don't want another password to manage
    </td>
    
    <td>
      The person needs to sign in to webmail or an email app
    </td>
  </tr>
</tbody>
</table>

<docs-aside type="tip">

A common setup: one real mailbox per person, plus aliases for every role address. `hello@`, `info@`, and `contact@` can all be aliases pointing at the same mailbox — you manage one inbox and one password.

</docs-aside>

<docs-aside type="note">

Aliases only receive and forward mail. To send email *from* an address, it needs to be a real mailbox.

</docs-aside>

## Next steps

If a destination person doesn't have a mailbox yet, see [Creating mailboxes](/mailboxes/creating-mailboxes). Then read the forwarded mail in [webmail](/mail/webmail) or any email app via [IMAP & SMTP](/mail/imap-smtp-settings).