# IMAP & SMTP settings

> Connect any email app to your Faivelo mailbox.

Your Faivelo mailbox works with any standard email app. Use these settings whenever an app asks for server details.

## The settings

<table>
<thead>
  <tr>
    <th>
      Setting
    </th>
    
    <th>
      Incoming mail (IMAP)
    </th>
    
    <th>
      Outgoing mail (SMTP)
    </th>
  </tr>
</thead>

<tbody>
  <tr>
    <td>
      Server
    </td>
    
    <td>
      <code>
        mx.faivelo.com
      </code>
    </td>
    
    <td>
      <code>
        mx.faivelo.com
      </code>
    </td>
  </tr>
  
  <tr>
    <td>
      Port
    </td>
    
    <td>
      993
    </td>
    
    <td>
      587
    </td>
  </tr>
  
  <tr>
    <td>
      Security
    </td>
    
    <td>
      SSL/TLS
    </td>
    
    <td>
      STARTTLS
    </td>
  </tr>
  
  <tr>
    <td>
      Username
    </td>
    
    <td>
      Your full email address
    </td>
    
    <td>
      Your full email address
    </td>
  </tr>
  
  <tr>
    <td>
      Password
    </td>
    
    <td>
      Your mailbox password
    </td>
    
    <td>
      Your mailbox password
    </td>
  </tr>
</tbody>
</table>

<docs-aside type="note">

The username is always your **complete** email address (for example, `jane@yourdomain.com`), not just the part before the `@`. The password is your mailbox password — the one shown when the mailbox was created or emailed to you afterwards.

</docs-aside>

<docs-aside type="tip">

You can view these settings anytime in the dashboard: open your domain, go to **Mailboxes**, and choose **View Setup** on a mailbox.

</docs-aside>

## Apple Mail (macOS)

1. Open **Mail**, then go to **Mail → Add Account...**
2. Select **Other Mail Account...** and click **Continue**.
3. Enter your name, email address, and mailbox password, then click **Sign In**.
4. If prompted, choose **IMAP**.
5. Enter `mx.faivelo.com` for both the incoming and outgoing mail server.
6. Click **Sign In** to finish.

## Outlook

1. Open **Outlook** and go to **File → Add Account**.
2. Enter your email address and click **Connect**.
3. Choose **IMAP**.
4. Incoming server: `mx.faivelo.com`, port **993**. Outgoing server: `mx.faivelo.com`, port **587**.
5. Enter your mailbox password and click **Connect**.

## Thunderbird

1. Open **Thunderbird** and go to **Account Settings → Account Actions → Add Mail Account**.
2. Enter your name, email address, and password.
3. Click **Configure manually**.
4. Incoming: IMAP, `mx.faivelo.com`, port **993**. Outgoing: SMTP, `mx.faivelo.com`, port **587**.
5. Click **Done**.

## Android (Gmail app)

1. Open the **Gmail** app and go to **Settings → Add account**.
2. Choose **Other** (or **IMAP**).
3. Enter your full email address and password. Choose **Manual setup** if prompted, then **IMAP**.
4. Incoming server: `mx.faivelo.com`, port **993**. Outgoing server: `mx.faivelo.com`, port **587**.
5. Tap **Next** to finish.

## Troubleshooting

- **Login rejected?** Double-check that the username is the full address and that the password is the mailbox password, not your Faivelo account password.
- **Can receive but not send?** Make sure the outgoing (SMTP) server also uses your full address and password for authentication, on port 587.
- **Mailbox deactivated?** A deactivated mailbox can't sign in — check its status on the Mailboxes page in your dashboard.

## Next steps

Setting up an iPhone or iPad? See the [iPhone & iPad setup](/mail/ios-profile) guide — or skip apps entirely and use [webmail](/mail/webmail).